support for all members of The George Washington University (GW) community. We are focused on driving digital transformation...) is a strategic technology leader responsible for designing and advancing GW's endpoint and virtual computing ecosystem to support the...
systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests... support. 7. Documents, tracks, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support...
ensures timely, effective, and secure technical support, manages help desk staff, enforces compliance with federal IT..., Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery. Oversee the IT ticketing system...
to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop... Directory. c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based...
level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including.... Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications...
expansion with current customers and collaborate with the sales and technical teams to support those opportunities Ensure... i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department...