this job This job is a member of the Technology Team within the American Airlines Credit Union. The role is responsible for providing Tier 1 first... support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals Monitor...
more at www.dminc.com. About the Opportunity DMI is seeking a dedicated and experienced Service Desk Level II to manage Tier 1... client’s Tier 1 Service Desk team to meet established Service Level Agreements (SLAs) and performance metrics. Mentor...
more at www.dminc.com. About the Opportunity DMI is seeking a dedicated and experienced Service Desk Lead to manage Tier 1... and continuous process improvement. Duties and Responsibilities: Lead and manage the client’s Tier 1 Service Desk team to meet...
1 (onsite/help desk), Tier 2 (subject matter support), and Tier 3 (vendor) support Liaise with vendors and other IT... efficiency and reduce manual intervention Participate in the design of information and operational support systems Provide Tier...
1 (onsite/help desk), Tier 2 (subject matter support), and Tier 3 (vendor) support Liaise with vendors and other IT... efficiency and reduce manual intervention Participate in the design of information and operational support systems Provide Tier...
for a Tier 1 Cyber Network Defense Analyst (CNDA) to support our federal customer in Washington, DC. The Tier 1 Cyber Network...Tier 1 Cyber Network Defense Analyst - Shift Schedule (w/ active TS) Location: Washington, DC Full-time, Hybrid...
/storage/network devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification... devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...
(Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. The SA provides support... devices, mobile devices, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis...
up to support a new program, this NOC Network Technician will have the opportunity to be on the ground floor and help... for continuous network monitoring, alert triage, and first-line incident response within a 24x7x365 Network Operations Center as Tier...
independent research. The ideal candidate will have: Associate Degree in Computer Maintenance Technology, Computer Help Desk.... Familiar with LCD projectors and TV/Monitor. Experience with installation, configuration, support, troubleshooting...
outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance. Support... to provide Tier 2 Level field support. This position will be an on-site position in Newark, NJ. Responsibilities Provide...
understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network... environment. In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network and peripheral...
support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office... Suite and computing in an enterprise network environment In Tier 1 technical scope, effectively troubleshoots desktop...
: o Tier 1 remote technical support experience o IT Service Desk experience o IT Certifications o Desired: CompTIA... as well. Please submit candidates with 1 year help desk/customer service experience. What shift will these positions...
. Tier 1 Cybersecurity Support · Monitor and respond to basic security alerts and incidents. · Educate users on security... point of contact for IT-related issues via phone, email, or ticketing system. · Provide Tier 1 support for hardware...
The Help Desk Analyst is responsible for getting users back to work quickly, or escalating to a higher tier of support... and Macs. Quickly and appropriately diagnose when an incident should be escalated to a higher tier of support. Logging...
of the organization's computer systems, networks, programs, infrastructure, help-desk support, databases... representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses...
, telecommunications, and various other technical infrastructure. Act as tier-1 and tier-2 IT support as required for local and remote... and documentation. Essential Duties and Responsibilities Submit, assign, and monitor tickets in the service desk queue. Prioritize...
customer service and Tier I support to the CA/CST internal user community. Service Desk team members work closely with CAEIO...). Qualifications Basic Qualifications U.S. citizenship and active SECRET Government Security Clearance. 1 to 3 years of help desk...
, update, review, and close help desk tickets. Ability to work with other Tier 1 and Tier II Support staff to ensure proper... of experience working in a help desk organization. Minimum of 1 year managing and maintaining a help desk team. Experience in the...