resolution of ServiceNow tickets (when a bug fix is needed) Provide regular update to the Client and Management: Keep track... coverage can be large: cross-asset, front-to-back, all modules) Build (or adapt to client needs) a suite of Test Scripts...
such as ServiceNow (or similar) to support core operational process such as Incident Management, Problem Management, Asset Management... (ITIL4). Operational experience of core practices such as Incident Management, Problem Management, Asset Management, Request...