for remote access and privileged accounts; maintain audit logs. Conduct root-cause analysis and lead post-incident reviews... with L1/L2 teams. Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management. Maintain documentation...
such as Jira, Zendesk, Freshdesk, or ServiceNow Own Incident, Problem, Change, and Crisis Management for business-critical... and customer-facing systems Define, track, and improve KPIs, SLAs, CSAT, dashboards, and operational metrics Build and lead...
of reliability improvements at scale. Key Responsibilities Program Management Lead end-to-end program management for SRE... organizations Partner with SRE leadership to define transformation strategy and implementation approach Lead change management...
Management (ITSM) tools like ServiceNow or Jira for incident tracking. Strong analytical, problem-solving, and debugging skills... and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management...
Stakeholder Management: * Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA... and one-on-one mentorship for new joiners. Performance Management: * Update FAST Goals in NorthStar track report and seek continues...
issues. Manage daily support operations, including escalation and queue management. Provide seamless incident resolution..., and establish clear expectations, training, and performance management. Delegate responsibilities and ensure the team meets the...
. Ticket Management Receive, document, and close support requests in ITSM tools (e.g., ServiceNow). Prioritize tickets... protocols, including change and incident management. Customer Service & Communication Serve as a visible, approachable point...
management teams to ensure stable operations and minimal downtime. Track and report metrics on issue resolution, support trends... track record in a technology-driven industry. The Scrum Master is a leader and coach who facilitates, processes...
such as ServiceNow (or similar) to support core operational process such as Incident Management, Problem Management, Asset Management... processes and standards. Ensuring excellent incident management to minimize business impact ▪ Build and maintain effective...
: Take ownership of the incident assigned while working independently in a group environment. Serve as the primary contact... and available tools. Replicate and test issues in controlled environments to identify solutions. Lead the coordination and resolution...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...
for recurring incidents for pragmatic risk management and remediation Leverage ServiceNow to manage incident workflows, escalation... Management - Manager Position Summary: We at R1 RCM are seeking a highly skilled and collaborative Cybersecurity Incident...
, GitHub, and automation. Familiarity with ITIL processes, incident/problem/change management, and ticketing tools (ServiceNow... Principal Service Engineer to lead the operations, administration, and optimization of Citrix platform infrastructure...