. Leadership & Team Management Lead a cross-functional delivery team of 20–40 staff, including Analyst, senior analysts, and leads... working from Office Preferred Qualifications/ Skills Proven track record in process automation and optimization...
and effectiveness. Be familiar with IT Service Management tools such as ServiceNow Qualifications Bachelor's degree in Computer... Role Overview We're seeking an experienced Project Manager to lead IT infrastructure projects from initiation to delivery...
. Leadership & Team Management Lead a cross-functional delivery team of 20–40 staff, including Analyst, senior analysts, and leads... and compliance. Five Days working from Office Preferred Qualifications/ Skills Proven track record in process automation...
Responsibilities Employee Support & Case Management (85%) Respond to HR inquiries via phone, chat, and G&Me using ServiceNow...’s degree (any discipline). 1–2 years of experience in query management (2–3 years preferred). Workday, ServiceNow, iCIMS...
, ITSM implementations, and Hardware Asset Management (HAM). Proven track record in leading MVPs for ServiceNow Solutioning...Job Title: ServiceNow ITSM Product Manager (with Hardware Asset Management Focus) Job Summary: We are seeking...
within the Response and Resolution SLAs ⢠Support the Incident Management Lead as needed and prepare the SLA Reports... for Incidents ⢠Track the Backlog, pending, re-opened incidents and work for their closure asap. ⢠Coordinate with the...
) Controls Testing partner provides specialized, expert-level leadership in cyber and non-cyber and technology risk management..., and outcome reports meet the highest quality standards · Lead the development, implementation, and optimization of new controls...
mechanisms to track service performance and identify areas for improvement. Process Improvement & Automation: Identify... platforms (e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data...
in a mission-critical FinTech/BFSI environment. The role requires strong ITIL-based process ownership, stakeholder management... such as Jira, Zendesk, Freshdesk, or ServiceNow Own Incident, Problem, Change, and Crisis Management for business-critical...
: Own Event Management process. Identify opportunities for continuous improvement. Expand the scope of Event Management..., with a track record of successfully delivering complex IT solutions. 3. Strong understanding of IT operations management...
We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night... Leadership: Lead and manage a team of technical support engineers, providing guidance, mentorship, and support to ensure...
-Time CDP, Marketo Engage). Admin experience with work management tools like Monday.com, Jira, Smartsheet, or ServiceNow... an experienced Adobe Workfront Administrator to own and evolve our global work management platform at S&P Global. This position...
. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative... business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead...
and Management: Keep track of all open issues in JIRA, Weekly Status Meeting … Coordinate manual end-user testing (SIT, UAT... appropriate ServiceNow tickets Work in close collaboration with SaaS Ops, Customer Support, PM and Engineering teams...
of reliability improvements at scale. Key Responsibilities Program Management Lead end-to-end program management for SRE... organizations Partner with SRE leadership to define transformation strategy and implementation approach Lead change management...
Organization. The Product Owner will lead the translation of business challenges into actionable AI use cases, enabling impactful... with PMO to understand strategic business goals and priorities, working to support roadmap across agent product management team...
, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD.../New Zealand/APAC employee bases. Familiarity with Digital HR operations, Knowledge Management platforms, and HR Process...
impact of system and process changes, gather and document requirements, lead testing, facilitate change management... leveraging ServiceNow or Microsoft Power Platform technologies. Project Management Certification (PMP or Agile/Scrum Master...
across customer and internal systems (e.g., ServiceNow, Jira), with a focus on Android project tracking and resolution status...-functional contexts related to Android development. Defect and Change Management Act as a key stakeholder in defect...
Stakeholder Management: * Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA... and one-on-one mentorship for new joiners. Performance Management: * Update FAST Goals in NorthStar track report and seek continues...