(IT Support, Finance, HR, Indirect Procurement, Legal, Facility Management, etc.). The AI Solution Architect owns the full... AI solution landscape delivered by IT&D teams, including architectural design, proof-of-concept implementation, AI model...
- Set up dashboards, alerts, and track SLIs/SLOs to detect and resolve issues quickly. Incident Response - Act as Tier 2... support, lead incident resolution, and perform root cause analysis. Automation - Automate routine tasks, deployments...
, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD...Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation...
Successfactors and ServiceNow HRSD. Lead the end-to-end strategy, roadmap, and transformation for Core HR technology... transformations Deep functional and technical expertise in SAP SuccessFactors Employee Central, ServiceNow HR Service Delivery (HRSD...
product life cycle. Build a high-performing, collaborative, and accountable team to lead the T0-T5 global service desk.... Design and develop an effective IT service strategy that aligns with the team's project support objectives. Implement ITIL...
tools such as Jira, Confluence, and ServiceNow for project tracking, documentation, and issue management. Manage.... Familiarity with ITIL processes and service management. How to Apply: Interested candidates are encouraged to respond/submit...
management teams to ensure stable operations and minimal downtime. Track and report metrics on issue resolution, support trends... track record in a technology-driven industry. The Scrum Master is a leader and coach who facilitates, processes...
with users, IT management, and other stakeholders regarding service outages, major incidents, and ongoing support initiatives..., or Jira Service Management Proficient in organizational abilities to manage schedules, tickets, and reporting...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...
Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross... technology incidents. Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation...
email or service requests Diagnose and troubleshoot basic technical issues and provide step-by-step solutions Document and track...: Understanding of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy) Familiarity with system...
email or service requests Diagnose and troubleshoot basic technical issues and provide step-by-step solutions Document and track...: Understanding of enterprise IT tools (e.g., ticketing systems like ServiceNow, JIRA, Remedy) Familiarity with system...
Overview: We’re looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo... with ServiceNow, 3CLogic, and IT stakeholders to ensure stable deployments. Document solution design, SOPs, and transformation...
Risk Management: Identify and communicate potential challenges or risks to the Training Lead, proactively offering... for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out...
to drive continual service improvements. Data Management Implement processes for acquiring and integrating data... from various sources. Clean and preprocess data to prepare it for analysis. Assist in data reconciliation and validation checks...