and recording of asset details in ServiceNow or other asset management systems - Inventory & Stock Management: Maintain..., including acquisition, maintenance, and disposal costs. Use ServiceNow to track financial aspects and budget allocations for IT...
of the Configuration Management Database (CMDB) within the ServiceNow environment, ensuring data accuracy and completeness... to ensure team members are proficient in CMDB management and ServiceNow development. Foster a collaborative and supportive team...
. Use ServiceNow to track financial aspects and budget allocations for IT assets - Budgeting and Forecasting: Assist.... Incident; Problem & Change Management - Incident Resolution: Collaborate with IT support teams to address incidents related...
. Implement ITIL-based processes for incident management, problem management, change management, and service request management..., and valued as an important contributor to our diverse team. We are seeking a highly skilled and experienced Senior Manager – HR...
years in large enterprise CMDB management, with a proven track record of leading strategic planning, process optimization... in our projects. The Role As a Senior Manager, Applications with Worley, you will work closely with our existing team...
management, and risk-based triage. Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores.... Experience with case management systems (ServiceNow strongly preferred). Exposure to SaaS / Cloud-based platforms (AWS advantage...
, and within budget. Oversee change, incident, and problem management processes. Track KPIs and provide clear dashboards and reports..., analytical abilities, and a proactive, ownership-driven mindset. Functional/Domain Expertise Incident Management Ensure...
through ServiceNow, overseeing incident and reporting queues to ensure timely resolution. Ensure the team provides expert.... Job Description Job Summary As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team...
through ServiceNow, overseeing incident and reporting queues to ensure timely resolution. Ensure the team provides expert.... Job Description Job Summary As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team...
and responsibilities. Track, improve and report on process governance failures for Change, Knowledge, Problem, and Quality Management..., ServiceNow Ownership of efficiencies, such as cost save/reduction via Change, Knowledge, Problem, and Quality Management process...
Job Title: ServiceNow ITSM Product Manager (with Hardware Asset Management Focus) Job Summary: We are seeking... an experienced ServiceNow ITSM Product Manager with specialized expertise in Hardware Asset Management (HAM). With over 8+ years...
incident management, problem management, change management, release management, and service request fulfillment. Define... platforms (e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data...
., Incident manager, Problem manager. ITIL certification Good Knowledge of ITSM Tools; ServiceNow etc. Excellent Presentation... : Problem Manager SR Location : Chennai-WFO 24/7 Rotaional Key responsibilities Track and communicate progress of problem...
such as Jira, Zendesk, Freshdesk, or ServiceNow Own Incident, Problem, Change, and Crisis Management for business-critical...Service Desk Manager Location: Noida Industry: FinTech / BFSI / High-Availability IT Environment Role Overview...
issues. Manage daily support operations, including escalation and queue management. Provide seamless incident resolution... and Support Manager to join our Digital Engineering Solutions team. This individual will be part of the Development group...
desirable. Proficiency with project management tools (e.g., MS Project, JIRA, ServiceNow) and methodologies (Agile... and Project Manager to oversee end-to-end SAP project delivery and provide leadership in SAP application support and enhancement...
Management - Manager Position Summary: We at R1 RCM are seeking a highly skilled and collaborative Cybersecurity Incident... for recurring incidents for pragmatic risk management and remediation Leverage ServiceNow to manage incident workflows, escalation...
of Incident Management, Problem Management, or Crisis Management experience required. Exposure to technology projects and project.... Have demonstrative experiences with ITIL Service Management practices, including Incident, Change Enablement, Service Request, Major...
) Incident management tools: ServiceNow, JIRA, PagerDuty. Analytics tools: Excel, Power BI. Certifications: ITIL Incident..., TechOps domains or IT Delivery. Strong expertise in incident management, RCA methodologies, and operational recovery...
, release, and incident/problem management. Perform ODC audits focusing on physical and logical security, access controls... tools (e.g., ServiceNow GRC, MetricStream, Archer) - good to have. Excellent stakeholder management and ability to write...