Monitoring Team, a 24/7 Major Incident Management Team, and a Workspace Team. This role demands strong leadership skills...: 24/7 Monitoring, 24/7 Major Incident Management, and Workspace Operations, ensuring seamless, high-quality service...
, achieving 24/7 service reliability, rapid incident response, and high-quality delivery. Reporting to the Operations Manager..., and virtualization technologies Experience with infrastructure monitoring tools and incident management platforms Strong understanding...
manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls..., McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster...
manager in the delivery of Third-Party Risk Management (TPRM) engagements. Assist / Mentor team members in vendor calls..., McAfee, etc.). Good experience in LAN/WAN architectures and reviews. Good knowledge of incident management, disaster...
and manager. Key Responsibilities Lead Major Incident Management and stakeholder updates. Govern ITSM practices... in ServiceNow/Jira. Track KPIs and drive continuous improvement. Coordinate CAB participation and manage change schedules...
Responsibilities:- Administer and configure ServiceNow modules (Incident, Problem, Change, CMDB, Knowledge, etc.). Develop... escalation Client appreciation emails ͏ ͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 3-5 Years...
processes. Use enterprise ticketing systems (ServiceNow, Jira) for incident management. Contribute to process improvements... to medium bugs Participate in on-call rotations and adhere to ITIL-based incident, problem, and change management processes...
with L1/L2 teams. Follow ITIL processes for Incident, Request, Problem, Change, and Asset Management. Maintain documentation... Respond to user queries via phone, email, chat, and ITSM tools (Jira Service Management or FreshService). Log, categorize...
role will be critical in improving incident and problem management, streamlining change processes, optimizing asset... management, infrastructure management, or related areas. 2. 3+ years of experience as a product owner or product manager...
, error budgets) Champion automation, observability, and incident management best practices Facilitate the transition... of observability, monitoring, and incident management tools Experience with agile and iterative development methodologies Skills...
Management (ITSM) tools like ServiceNow or Jira for incident tracking. Strong analytical, problem-solving, and debugging skills... and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management...
(ServiceNow, Remedy) for ticket and incident workflow management. Strong analytical and investigative skills for complex threat..., eradication, and recovery aligned with incident response playbooks. 2. SIEM Management and Detection Optimization Monitor the...
and one-on-one mentorship for new joiners. Performance Management: * Update FAST Goals in NorthStar track report and seek continues...Job Description: Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: * 1...
-focused mindset and experience with change/incident management. ͏ Do Provide adequate support in architecture planning..., Gemini, Notebook LM). · Resolve IT Issues: Handle ServiceNow tickets promptly to minimize disruptions. · Enhance Security...
joiners. Complete certification of respective career paths Performance Management: * Update FAST Goals in NorthStar track... in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority...
: Take ownership of the incident assigned while working independently in a group environment. Serve as the primary contact... of major incidents, ensuring communication and post-incident review. Escalate unresolved or critical issues to Tier 3...
such as ServiceNow (or similar) to support core operational process such as Incident Management, Problem Management, Asset Management... management of the IT End-User Services Team in the absence of the Global IT End-User Services Operations & Development Manager...
solutions. Account for others' developmental activities; assisting Project Manager in day to day project execution. Outcomes... management plan Ensure compliance from the team Test: * Review/Create unit test cases scenarios and execution * Review test...
- Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Should have excellent scripting.../Hyderabad 5+ years of experience in software development with significant working experience on ServiceNow application...
- Incident, Problem, Change Management with knowledge of API integrations with ServiceNow. Should have excellent scripting.../Hyderabad 5+ years of experience in software development with significant working experience on ServiceNow application...