management, and risk-based triage. Track and improve KPIs such as backlog aging, resolution time, CSAT, quality scores.... Experience with case management systems (ServiceNow strongly preferred). Exposure to SaaS / Cloud-based platforms (AWS advantage...
, and within budget. Oversee change, incident, and problem management processes. Track KPIs and provide clear dashboards and reports... throughout the change lifecycle. Problem Management Maintain and track problem records and drive root cause analysis...
's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.... Job Description Job Summary As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team...
and standardization. Proficiency in case management tools (e.g., ServiceNow) and Microsoft Excel. Experience working with applicant... English (C1 level), with strong interpersonal and stakeholder management skills. Strong analytical, reporting, and problem...
’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.... Job Description Job Summary As the Manager of the Tech Ops Capability Center, you will build, lead, and scale our new shared services team...
and responsibilities. Track, improve and report on process governance failures for Change, Knowledge, Problem, and Quality Management..., ServiceNow Ownership of efficiencies, such as cost save/reduction via Change, Knowledge, Problem, and Quality Management process...
and effectiveness. Be familiar with IT Service Management tools such as ServiceNow Qualifications Bachelor's degree in Computer..., we will work to shape the future through innovation and continuous learning. Position Details Job Title: Project Manager...
Job Title: ServiceNow ITSM Product Manager (with Hardware Asset Management Focus) Job Summary: We are seeking... an experienced ServiceNow ITSM Product Manager with specialized expertise in Hardware Asset Management (HAM). With over 8+ years...
incident management, problem management, change management, release management, and service request fulfillment. Define... platforms (e.g., ServiceNow, Jira Service Management). Solid understanding of networking, cybersecurity principles, and data...
such as Jira, Zendesk, Freshdesk, or ServiceNow Own Incident, Problem, Change, and Crisis Management for business-critical...Service Desk Manager Location: Noida Industry: FinTech / BFSI / High-Availability IT Environment Role Overview...
We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night... exceptional customer service. Shift Management: Oversee night shift operations, ensuring optimal staffing, workload...
, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD... of Manager / Senior Manager for “Customer Interaction/People Assist (HR Helpdesk)” Responsibilities As a Manager/Senior...
and Support Manager to join our Digital Engineering Solutions team. This individual will be part of the Development group..., and establish clear expectations, training, and performance management. Delegate responsibilities and ensure the team meets the...
and responsibilities · The Incident Manager is responsible for driving the end-to-end management of major incidents, ensuring minimal.... · Process Governance: Enforce ITIL-aligned incident and problem management processes, ensuring compliance and continuous...
tools such as Jira, Confluence, and ServiceNow for project tracking, documentation, and issue management. Manage... solutions. Additionally, the company offers data management software and services to optimize storage performance and security...
desirable. Proficiency with project management tools (e.g., MS Project, JIRA, ServiceNow) and methodologies (Agile... and Project Manager to oversee end-to-end SAP project delivery and provide leadership in SAP application support and enhancement...
of Incident Management, Problem Management, or Crisis Management experience required. Exposure to technology projects and project... Incident Management, Problem Management, Knowledge Management, and Asset Management. Own the delivery of managed services...
will have a proven track record of managing two projects in parallel and extensive hands-on experience in agile project management...: Utilize tools such as JIRA, Asana, and ServiceNow to manage and monitor project progress and documentation. Risk Management...
Manager, Development Lead will play a pivotal role in the ServiceNow development team, leading a group of developers...+ years of experience in ServiceNow development, with at least 3 years in a technical leadership or management role...
) Incident management tools: ServiceNow, JIRA, PagerDuty. Analytics tools: Excel, Power BI. Certifications: ITIL Incident... & Problem Management, Lean Six Sigma (Green Belt). Behavioural Competencies Resilience: Handles high-pressure situations...