and objectives. The trainer will train, support, and develop new technicians while overseeing the day-to-day administrative... like Employee Attrition, NPS, First Call Resolution, and Customer Resolution Time. Essential Duties and Responsibilities: Takes...
Intermediate Trainer For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions... and objectives. The trainer will train, support, and develop new technicians while overseeing the day-to-day administrative...
timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report... them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross...
positive results. Background in a call center environment. Two or more years in a training and/or quality-focused role... and operations teams on behalf of the client. You'll have the opportunity to analyze training trends and spend ample time engaging...
training programs and performance for each Value Brand and collaborating closely with field and operations teams. You'll...-trainer session videos and presentations, uploading and updating training materials, and responding, drafting, and addressing...
positive results. Background in a call center environment. Two or more years in a training and/or quality-focused role... and operations teams on behalf of the client. You'll have the opportunity to analyze training trends and spend ample time engaging...