and remote access tools Managing Incidents throughout their lifecycle REPORTING LINE IT Service Desk Manager or Supervisor... resolution and/or escalation path to ensure all issues are appropriately managed. Keep track of known solutions, establish...
. Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making... Business Manager Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services...
and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team...), MSSP etc. Leveraging channel partners by upscaling and training for customer engagement is integral part of the role...
or Operations Manager. * Exclusive Training: Master the Atlas Executive Management System (EMS): Kickstart your journey...: While we're here to support you, we expect initiative. Can you find solutions independently, knowing when to seek help...
Team Lead A Team Lead manages a team of talented engineers to deliver high quality software solutions and services... development. Responsibilities Leadership & Capability Development Direct manager for a team of 10-12 engineers...