performance, availability, and security using SNMP-based tools, alerts, and uptime monitoring systems Troubleshoot Cisco switches... forwarding Support VPN connectivity (site-to-site and remote access) Analyze logs and traffic to identify incidents, anomalies...
calls Interfacing with various tools and systems as required. Effectively resolve customer questions through call or chat...
capacity with demand Regularly assess and report results for performance against required deliverables Assess impacts/solutions...