with architecture and standards. Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD... documentation. Drive large contact center projects from an architecture and design perspective including call routing, multi...
with architecture and standards. Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD... documentation. Drive large contact center projects from an architecture and design perspective including call routing, multi...
), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). Call... Impact: Evaluate how automated chatbots, virtual assistants influence customer engagement, retention, and operational...
, services, and compliance terminology. Experience working in a Call Center environment. Strong attention to detail. Able... experience within the credit union's Intelligent Virtual Assistant (IVA) supported by Kore.ai. This individual will ensure...
or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable... traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable...
or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required Accountable... traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable...
+ virtual) running RHEL 6–9, Ubuntu 20/22/24, AIX, HP-UX, and Solaris on Dell, IBM, and Cisco UCS hardware. This position covers..., and agent issues across Linux and Unix platforms. Restart services and daemons, clean up logs or disk space, manage processes...