oversight of WFM tasks and strategies to include Forecasting and capacity planning, Scheduling, and Real-time monitoring.... Interface with leaders to understand the fast-changing business needs and make updates where necessary Lead projects...
is required for this position Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM). Previous... experience with ACD reporting and administration experience is an advantage. Ability to work as a team player...
data across various systems (e.g., HRIS, WFM software) to ensure accuracy & reliability in reporting. Strategic... recommendations for the clients & internal executive team. Stakeholder Collaboration: Partner closely with HR, Finance, & Operations...
with monitoring SLA performance and identifying areas for improvement. Workforce Management Support Partner with WFM lead..., 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping...
RESPONSIBILITIES: Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business... processes, identify gaps, and propose effective solutions. Facilitate Agile Practices: Lead project teams using Agile...
UKG Dimensions/UKG Pro WFM Experience Is a Must. We are seeking a Business Analyst with experience of time tracking... working with UKG Dimensions, UKG Pro WFM or other similar time and attendance applications involving complex time...
-accountability culture. Core Responsibilities Performance & Governance: Own all market KPIs (Quality, NPS, Revenue). Lead structured... daily/weekly cadences to identify risks and implement systemic interventions. Leadership Development: Upskill Team Managers...
. In this role you will act as the Lead on key point of contact for all stakeholders on UKG WFM configuration, issues, exports..., reporting & implementations. Mentor/train other HRIS analyst team members Manage any tier 3 UKG requests with urgency & problem...
-accountability culture. Core Responsibilities Performance & Governance: Own all market KPIs (Quality, NPS, Revenue). Lead... structured daily/weekly cadences to identify risks and implement systemic interventions. Leadership Development: Upskill Team...
Work collaboratively with WFM Team on real time assistance and Call Center Metrics management Provides the highest level... and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world...
Lean, DMAIC, or Six Sigma methodologies People Management Lead, coach, and develop Team Leaders / Supervisors Manage..., and productivity to meet demand Lead performance recovery plans for underperforming teams/accounts Drive continuous improvement using...
and compliance to Medtronic policies Work collaboratively with WFM Team on real time assistance and Call Center Metrics management... and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world...
Lean, DMAIC, or Six Sigma methodologies People Management Lead, coach, and develop Team Leaders / Supervisors Manage..., and productivity to meet demand Lead performance recovery plans for underperforming teams/accounts Drive continuous improvement using...
RESPONSIBILITIES: Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business... processes, identify gaps, and propose effective solutions. Facilitate Agile Practices: Lead project teams using Agile...
RESPONSIBILITIES: Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business... processes, identify gaps, and propose effective solutions. Facilitate Agile Practices: Lead project teams using Agile...
RESPONSIBILITIES: Lead Project Execution: Manage the end-to-end execution of Customer Care projects, ensuring alignment with business... processes, identify gaps, and propose effective solutions. Facilitate Agile Practices: Lead project teams using Agile...
Ops, Compliance, Product, Marketing, and WFM to address provider pain points. Lead feedback loops using surveys.... Collaborative, fast-moving team environment. Opportunities for growth within Operations, Enablement, and Leadership tracks...
, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency... Work Environment, with the ability to Lead, Build Teams, and Motivate staff Should be proactive in helping the customers...
-centered execution. Driver Operations is the backbone of our marketplace. The team ensures the right drivers are in the right... Operations, to lead and scale Muvr's driver and mover network. You will own the end-to-end provider lifecycle from onboarding...
. Mentor/Train other HRIS analyst team members In this role you will act as the Lead on key point of contact... for all stakeholders on UKG WFM configuration, issues, exports, reporting & implementations Manage any tier 3 UKG requests with urgency...