, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations... schedules based on forecast and allocations. Own and maintain all staffing and scheduling policies and procedures. Skills...
Description Summary of This Role The WFM Business Intelligence Analyst will be the analytical engine driving optimal..., insightful business recommendations for executive and operational stakeholders. The Analyst will bridge the gap between WFM...
stakeholders. The Analyst will bridge the gap between WFM principles, business strategy, and data science to enhance service... used by the Capacity Planner and the Data Analyst for official reporting, maintaining a single source of truth for all WFM...
The Workforce Management Analyst I is responsible for forecasting, scheduling, reporting and real time management... responsible for the accuracy of WFM volume forecasts, schedules, schedule models and schedule forecasts for operations...
Job Description WFM Forecasting & Scheduling tool maintenance. Ensures all accounts are configured correctly, reviews... of the baseline scheduling period. A projected end-of-the-month SLA pack is also essential information that should be shared...
Job Description: · WFM Forecasting & Scheduling tool maintenance. Ensures all accounts are configured correctly.... Caters to requests from Operations Leaders / WFM leaders to run forecasting and scheduling simulations to assess the impact...
backs) as well as forecasting and scheduling assumptions. Analyzes volume arrival and other pertinent patterns by gathering... data from WFM tools. Staffs the appropriate number of agents at the proper time based on recent / historical call arrival...