. Experience of Webchat/e-mailing process with more than 3 concurrency, flexi shift and weekend working are most desirable.... Essential Functions Ensure that the process transactions are processed as per standard procedures. Ensure that the assigned...
shrinkage/attritions Identify and / or drive process improvement initiatives Provide coaching and feedback to team members... possible time frame Handle escalations Provide inputs on process and system to the team members Client Interaction...