to do more than execute. We need senior workforce leadership that can shape how planning, analytics, automation, and workforce.... What You'll Own You'll lead Workforce Management at a global, multi-client level , with accountability for outcomes, not just...
workforce planning, team performance, data analytics, and stakeholder collaboration while ensuring compliance with policies... Lead, mentor, and develop a team of workforce management professionals. Direct and supervise all workforce-related...
years of experience in workforce management, quality assurance, and operations analytics (BPO or service desk environment... & Quality Expert Manager to lead the design, optimization, and continuous improvement of workforce planning, quality frameworks...
turnaround) Preferred Skills Experience in capacity planning, workforce optimization, or operational analytics Familiarity...About The Role We're looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent...
analysis. Cross-Functional Leadership Lead cross-functional forecasting reviews with Workforce, Finance, Analytics, ML, Product..., monthly, quarterly, annual) and lead consistent review and refinement cycles. Short, Mid and Long-Term Forecasting Build...
The Director of Workforce Management (WFM) will lead the strategic design, implementation, and optimization... in Business, Operations, Data Analytics, or related field; Master's degree preferred. 8+ years of experience in Workforce...
models, tools, and dashboards for effective decision-making. Lead or participate in workforce optimization initiatives... Administration, Finance, Math, Statistics, or a related field At least 5+ years of experience in workforce planning, HR analytics...
across multiple Lines of Business (LOBs). Key Responsibilities: Lead and manage the WFM & MIS COE, overseeing complete workforce... reports Drive automation of MIS reporting and lead the transition of dashboards and analytics to Power BI. Partner...
, innovation, and continuous development. Key Responsibilities: Lead workforce planning and resource allocation initiatives...: Global Accounting Firm About the Job: We are seeking an experienced Workforce Management Manager to join our client...
: Lead workforce planning and resource allocation initiatives to enhance operational effectiveness. Analyze workforce data...About the job Workforce Manager | Hybrid Work Setup Job Expectations: Position Type: Experienced - Manager...
Manager to join our client's team and lead workforce deployment and planning across multiple service lines. In this role.... Leverage analytics and multiple data sources to provide meaningful workforce recommendations. Coach and guide team members...
-performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource... organizational growth objectives. Forecast workforce requirements using predictive analytics, ensuring optimal staffing across multi...
Workforce Management Analyst - Freelance, Remote Department: Support & Leadership Employment Type: Full Time... workforce planning and scheduling for a fast-growing, 24/7 contact center. The Workforce Management Analyst will transform...
.Strategic Workforce Planning - Work with the WorkForce Director to develop and implement strategic action plans for WFM... operations. Create and maintain long-term staffing and revenue budget forecasts. Lead the account's staff Plan call and represent...
behavioral analytics, actuarial capabilities and research insights to drive the change. Gather and analyze information.... Collaborate effectively to build productive relationships and networks Understand and lead the execution of key objectives...
behavioral analytics, actuarial capabilities and research insights to drive the change. Gather and analyze information, formulate... relationships and networks Understand and lead the execution of key objectives and priorities for internal as well as external...
. Independently perform or lead analysis of complex business needs/requirements and identify end-to-end potential analytics solutions...The Manager, Risk Intelligence and Analytics Business Analyst will report to the Director, Risk Intelligence...
. Independently perform or lead analysis of complex business needs/requirements and identify end-to-end potential analytics solutions...The Manager, Risk Intelligence and Analytics Business Analyst will report to the Director, Risk Intelligence...
Architect, you will collaborate with talented teams to build resilient, cloud-based platforms that power advanced analytics... and Data Analytics team, you design, implement, and scale machine learning and generative AI solutions in the cloud. You act...
, analytics, and workforce planning. This role will drive operational efficiency, data-driven decision-making, and ensure optimal...The Opportunity | Recruitment Director - TA Systems, Business Analytics & Resource Capacity Planning The Recruitment...