, forecasting, and/or workforce management with a large global call center. Experience with forecasting and multi-variant...Education: Any Bachelor's degree or higher Experience: 3-4 years of experience in workforce analytics, planning...
in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal... training in Workforce Management (i.e. real-time data analysis, queue management) preferred. Previous call center operations...