The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations... specializing in Real-Time Monitoring or Workforce Analysis Advanced knowledge in MS Excel and relevant WF tools such as IEX and CMS...
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time... What Will You Do As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing, schedule...
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. Role: Real Time... What Will You Do As the Real Time Analyst is responsible for monitoring live call center operations to ensure optimal staffing, schedule...
of 1 year of experience in a Real-Time Analyst or related workforce management role. Bonus Points You have experience... looking for We are looking for an adaptable and analytical Real-Time Analyst to optimize our call center operations. The ideal candidate will manage tactical...
REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the.... This is where you and your skills come in. We're currently looking for a Real Time Analyst to support us, RingCentral. To succeed in this role...
workforce management experience 2+ yrs minimum extensive background in real-time and queue management 2+ yrs minimum working...REAL TIME ANALYST Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the...
in Workforce Management, Real-Time Analysis, or similar role. Prior experience leading or supervising a team is highly preferred.... Job Summary The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper...
. Be part of our success! We're looking for an experienced and reliable Real Time Analyst, Scheduler and OIC to work... platforms (e.g., Avaya, NICE, Genesys, InContact) for real-time management Maintain updated agent profiles, skills, and schedule...
additional duties as assigned. Key Responsibilities Conduct real-time monitoring and adjustments using workforce management tools... to implement staffing adjustments based on real-time and forecasted results. Produce call volume forecasts on a daily, weekly...
and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure... availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring...
and communicate real time floor activities in terms of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS. Would ensure... availability of analysts on phones/chats as per the business model requirement. Would be responsible for Real time queue monitoring...
that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time...-adherence at Consultant level Extend support. Make real-time call outs on performance and staffing level to floor supervisors...
that support the entire customer life cycle. Job Description Leads in this role get to: Be the expert: Monitor queues in real-time...-adherence at Consultant level Extend support. Make real-time call outs on performance and staffing level to floor supervisors...
prior experience working with workforce management technologies preferred. One year using one of the following systems... schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts...
prior experience working with workforce management technologies preferred. One year using one of the following systems... schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts...
of Bachelor's Degree Work Experience: 1 to 2 years of contact center experience 1 to 2 years of Workforce Management..., data analysis, formulas) Experience with Workforce Management software (scheduling, performance tracking, reporting...
Excel (reporting, data analysis, formulas) Experience with Workforce Management software (scheduling, performance tracking...: UK Financial Customer Service Shift Schedule | Restdays: Shifting schedules, UK time Educational Requirement...
of Bachelor's Degree Work Experience: 1 to 2 years' work experience in workforce management in a contact center environment... with Workforce Management software (scheduling, performance tracking, reporting)...
: Graduate of Bachelor's Degree Work Experience: 1 to 2 years' work experience in workforce management in a contact center... with Workforce Management software (scheduling, performance tracking, reporting)...
that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management...