with respect to workforce planning Develop actionable, proactive metrics that drive forecasting capabilities and strategic...) on its ability to do so Required Qualifications 6+ years of experience in workforce analytics, planning, forecasting...
, analysis, RCA, planning, etc. Represent WFM team. Accountable for timely delivery of agent schedules developed by Workforce... Workforce Management experience. Experience as Workforce Analyst and WFM Supervisory/Management experience Understanding...