scenarios are the norm. Technology fluency: comfortable working with support tech stacks (i.e. Zendesk), AI/automation tools...
, and empathetic support. The ideal candidate has experience with Zendesk, a strong operational mindset, and thrives in a fast-paced... across all channels (email, form submissions, social escalations) Own and manage Zendesk, including ticketing workflows, automations...
like Zendesk, macros, automations, and chatbots to streamline operations - optimizing for efficiency without losing the human touch...
managing enterprise chatbot platforms (Moveworks, IBM Watson, Microsoft Copilot, Zendesk Answer Bot, etc.). Hands-on expertise...
questions from both our customers as well as internal stakeholders via Zendesk (chat, email and web form) Troubleshoot incoming..., and Pivot Table). Excellent communication skills, both written and verbal, in English - a must. Experience with Zendesk...
like Salesforce, Zendesk, Airtable, or similar platforms a plus. The base wage range for this position based in our New York City...
systems, software/hardware deployment tools, and networking protocols. Jira Service Desk, Salesforce, and/or Zendesk ticket...
Excel and customer service platforms (e.g., Zendesk, Gorgias, Salesforce). Detail-oriented with a focus on accuracy...
systems, software/hardware deployment tools, and networking protocols. Jira Service Desk, Salesforce, and/or Zendesk ticket...
(Slack/Teams) Experience with Retool, Zendesk, or similar internal tooling for support and operations Programming...
including FAQs, user guides, and training materials. Use Zendesk to manage support workflows, apply macros, tag tickets... audiences required. 1-2 years experience with customer service tools such as Zendesk (or similar platforms...
, Zendesk, or similar issue-tracking platforms is a plus. Familiarity with API integrations and cloud-based services...
systems (e.g., Zendesk, Jira, etc), workflow automation, and escalation practices. PLUSES Please note that these...
) as well as external systems like ZenDesk Design, document, and implement scalable workflows and SOPs that improve efficiency... like ZenDesk and healthcare-specific ticketing or portal systems Excellent communication, documentation, and organizational skills...
and coordinator portal, ZenDesk, and other external platforms. Serve as the main point of contact for provider requests, ensuring...
norm Technology fluency: comfortable working with support tech stacks (i.e. Zendesk), AI/automation tools, and analytics...
to understand their real feedback, frustrations, and opportunities. Oversee communication channels: manage Zendesk (or similar.... Proficiency with Zendesk (or similar platforms). Strong organizational and leadership skills — thriving in a fast-paced, high...
. Experience optimizing customer experience platforms (Zendesk, Salesforce), CRM systems, analytics tools, and other relevant...
complex technical concepts for varied audiences Experience with support systems like Zendesk, Jira, or similar platforms...
, and pre-trade compliance. Familiarity with JSON, XML, and UNIX is a plus. Jira/Zendesk/Logs experience. Good...