: Zendesk, Salesforce, AI bot and the likes Understands online shopping platforms and how customer interactions flow...
across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial...
Office Suite & collaboration products, MS Windows, and Service Desk tools such as Zendesk and Jira Experience debugging...
., Prometheus, Zenduty). Familiarity with ticketing systems (e.g., Jira, Zendesk). Experience working in cloud or large-scale...
. Utilization of data discovery tools such as Microsoft Power BI (preferred), Qlik, Tableau, Zendesk, Salesforce etc is an advantage...
(Salesforce, Zendesk), WEM platforms, legacy systems, and partner tools. - Establish architectural best practices and lead..., Zendesk, and other enterprise systems. - Genesys certifications (GCX-D, GCX-Engage, GCX-Architect) preferred. - Excellent...
for complex projects, including Zendesk Implementations and Custom Development for Web and App. This role requires... relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics). Strong track record...
to API users by troubleshooting, reproducing reported issues, and delivering solutions via Zendesk and Zoom calls. Meet... with project management systems, specifically Jira and the Zendesk ticketing system. Strong analytical and technical skills, the...
knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge of Google Workspace and MS Office...
proficiency with statistics and data analysis Experience with Zendesk, Salesforce, AI tools, and business intelligence tools...
applications or in the financial technology industry. Experience with ticketing systems (e.g., JIRA, Zendesk) and product...
comments, using Gorgias, Zendesk, or similar platforms Leverage AI tools, automations, macros, and helpdesk integrations... with CX platforms (Gorgias, Zendesk, etc.) and AI-driven support tools Experience with community management and social...
applications or in the financial technology industry. Experience with ticketing systems (e.g., JIRA, Zendesk) and product...
industry. Experience with ticketing systems (e.g., JIRA, Zendesk) and product analytics platforms. Proficiency in Tagalog...
with ticketing systems (e.g., JIRA, Zendesk) and product analytics platforms. Proficiency in Tagalog or other major Philippine...
AI tools and copilots Experience handling fraud or escalation cases Experience with Zendesk, Shopify, Slack, and Google...
in platforms like Tramada, Salesforce, or Zendesk. Work setup: Manila (BGC, Taguig): Australian hours (6 am - 3 pm PHT...
systems such as Zendesk, Freshdesk, or similar is a plus. Benefits: 💰 Competitive salary: Based on experience...
Quality & Reporting Maintain and update partner contact information in Zendesk CRM Orchestrate the addition of new... professional and engaging emails and documents Proficiency with CRM systems (experience with Zendesk Sell a plus) and Google...