experience with Zendesk or similar CX platform Familiar with AETNA, UHC and other portals Prior administrative experience...
and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk)....
collaboration tools (Google Workspace, MS Office, Salesforce, ZenDesk, Notion). System Requirement Processor: 9th / 10th-generation...
of Windows OS, Apple OS, Microsoft Office, and Google applications Familiar with customer support software, including Zendesk...
with tools like Gorgias, Zendesk, or similar Success Metrics Resolution rate on escalations Customer satisfaction on complex...
, both written and spoken. Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus. Benefits: 💰...
/log analysis is a plus) Navigational fluency in ticketing systems (e.g., Salesforce, Zendesk) Coaching Skills...
(business-to-business) or agency environment. Familiarity with helpdesk software (e.g., Zendesk, Freshdesk) or CRM platforms...
with strong organizational and proactive management skills. Show proficiency with technical tools such as Zendesk, Salesforce, Booking...
policies and procedures Prioritizing complaints and ensuring all queries are followed up and recorded on the Zendesk Liaising...-negotiables With at least 1 year experience in a similar role. Proficiency with Microsoft applications and Zendesk...
, Zendesk, ServiceNow) Experience supporting remote or hybrid work environments A practical, methodical approach...
OR at least 3 years of experience in a technical support role Experience with customer support systems (Zendesk, Salesforce...
, Gainsight, Zendesk, Intercom, or similar). Organized, able to run multiple onboarding projects and followups concurrently...
., Zendesk, Salesforce, CRM, or equivalent). Ability to work in a fast-paced, structured environment. Flexibility to work...
in CRM processes, CCB, MDM, and Zendesk systems Proficient in using Google applications...
i.e., Zendesk, Jira, ServiceNow, or other Experience in using Social Media Platforms/CHATBOT to engage and inform customers...
with tools such as RingCentral, Zendesk, BuilderTrend, WeatherWatch, HailTrace, or similar claims/project management software...
, Zendesk), and ClickUp AI. Experience creating process maps, SOPs, or enablement modules. Familiarity with productivity...
and take pride in delivering exceptional customer experiences. Experience with customer support platforms (like Zendesk, Intercom...