like Zendesk. Write scripts and outlines for training videos or onboarding workflows. Produce written content that simplifies... or Zendesk. Experience writing user-facing guides or procedural documentation. Comfortable independently delivering small-group...
methodology certifications Proficient in Showpad, JIRA, Confluence, Zendesk, Tableau, or similar tools Proficient in support...
Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk... Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web...
support. What You'll Do Manage customer inquiries via phone, email, and live chat using Zendesk CRM while identifying... Proficiency in Microsoft Office Suite (Outlook, Excel, Word) and hands-on experience with Zendesk and e-commerce platforms...
is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight...
Desk Plus, Zendesk) At Internet Brands, we carefully consider a wide range of factors when determining compensation...
health. Deliver actionable insights through tools like Power BI, Tableau, and Zendesk Explore to support strategic... solutions within IT service management frameworks. Strong expertise with tools such as Zendesk, Power BI, Tableau, and workflow...
such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar Strong project management and leadership skills Excellent... (e.g., Zendesk Admin, Salesforce Administrator, ITIL Foundation) Familiarity with process improvement methodologies (e.g...
, and special engagements. Manage incidents and requests in an ITSM platform (e.g., Zendesk, ServiceNow), demonstrating...
tool for the job. About this role As Udemy transitions from Zendesk to Salesforce Service and Experience Clouds...
Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk...
with LMS, QA, and KB tools (e.g. Klaus, Zendesk Knowledge) Excellent facilitation, coaching, and communication skills Fluent...
. Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. Responsible...
in a leadership or management capacity within a SaaS or global tech company. Strong proficiency in Jira, Zendesk, monday...
like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times. Are self...
-stack cloud-managed solutions strongly preferred. Strong knowledge of ticket management systems such as Zendesk...
of network monitoring tools, SNMP tools, DNS, Zendesk, Slack, Jira, and BGP/OSPF routing protocols. Salary: $90,000...
point of contact for FirstKey Residents. Manage Zendesk tickets, in person office visits, and follow up with all resident...
like Zendesk or Jira. Excellent English communication skills (written and verbal). Availability to work M-F: 7-4 PM CT, 8-5 PM CT...