tools. Proficient in customer service ticketing tools (Zendesk). Strong relationship-building and interpersonal...
., Salesforce, Zendesk, Hubspot). Demonstrated ability to manage change, scale operations, and build cohesive, motivated teams...
platforms (e.g., Kafka, Spark). Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service... with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect). Highly desired...
, and reference data. Integrations & Data Discipline Own end-to-end data flows across Salesforce, Zendesk, B2W, and Vista...
. ZenDesk, Asana, Confluence, and Smartsheet) Requirements: Masters Degree or 3-5 years experience in assessment design...
platforms (Zendesk, Hubspot, etc.), data analysis (Excel, Power BI, etc.) and ERP tools. Exceptional analytical and problem...
including Zendesk, Salesforce Service Cloud, or Amazon Connect. Exposure to enterprise business solutions, including SAP-based...
and processes. Ticketing / customer support management system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case...
incident management system (e.g., ServiceNow, Zendesk, or similar). Escalate unresolved or complex incidents to the... systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. Ability to prioritize and handle...
to taxpayer inquiries via Zendesk (talk, text, chat, or email) with professionalism and empathy. Compile and validate monthly...
documenting workflows steps. · Experience with a support ticketing system such as Zendesk. · Willingness to travel to client...
Experience with Excel is a must. Zendesk experience. Excellent attitude and communication skills. Must be detail-oriented...
, Zendesk) Proficient in Google Suite and Excel What We Offer: A fixed base rate plus high earning potential through...
to close service gaps. Serve as a key point of contact for commercial servicing inquiries via platforms such as Zendesk... like Zendesk, Salesforce and other CRM systems. Project management skills with a focus on driving ROI-driven outcomes...
of experience utilizing ITSM/incident management tools such as Cherwell, ServiceNow, Jira, or ZenDesk is required. Valid driver...) year of experience utilizing ITSM/incident management tools such as Cherwell, ServiceNow, Jira, or ZenDesk...
system workflows across the Policy Management System (PMS), Close.io, and Zendesk in partnership with Sales, Service...
platforms and tools (e.g., Zendesk, Salesforce Service Cloud, Amazon Connect). Additional beneficial skills include..., Spark). Highly desired Familiarity with other contact center platforms and tools (e.g., Zendesk, Salesforce Service Cloud...
, Zendesk, Marketo). Strong grasp of APIs and data (REST, JSON, webhooks, SQL) and scripting in JavaScript or Python. * Hands...
and executive audiences. Experience with modern ticketing systems (e.g., Zendesk). Working knowledge of web technologies (HTML/CSS.... Proficiency using ZenDesk to manage CS tickets and run reports. Familiarity with secure configuration, vulnerability remediation...