"Key Responsibilities Quality Monitoring & Evaluation Monitor and evaluate L1 Helpdesk calls, chats, and ticket responses for accuracy, professionalism, and compliance with processes. Review incident and service request tickets for corre...
"Key Responsibilities Quality Monitoring & Evaluation Monitor and evaluate L1 Helpdesk calls, chats, and ticket responses for accuracy, professionalism, and compliance with processes. Review incident and service request tickets for corre...