Join our team as a 1st/2nd Line Support professional in the Technology & Telecoms industry. You will play a vital role... is looking for a 1st/2nd line supportA leading company A successful 1st/2nd Line Support should have: Strong technical knowledge...
based in their Glasgow office. Responsibilities: Provide 1st line IT support to end-users, responding to incidents... and service requests via the service desk ticketing system and telephone calls Assist with 2nd line support tasks...
service skills Main duties and responsibilities Provide 2nd line support to all staff across all WGM locations. Diagnose... and resolve complex technical issues (including escalations from 1st Line) Configure and manage Microsoft 365 environments...
\changes. Working closely with 1st and 2nd tier support teams to deliver a professional effective enterprise support offering....The core aspect of your role will cover the 3rd line support of enterprise services delivered to Virgin Money internal...