Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie... experiences! 🎮🔥 Role overview As the Player Engagement Team Lead, you will play a very important role in ensuring the...
the efficiency of the group. General Responsibilities (Reporting): Team Lead is expected to manage deliverable... productivity. Team Lead is expected to show mastery of his/her process group hence would act as a preparer and reviewer...
-oriented Collections Team Lead to join our client's finance operations. In this role, you will oversee the daily performance... efficiency, and maintain process compliance. Key Responsibilities: Lead and coach the collections team, reviewing their work...
About the job Collections Team Lead (BPO) | Up to 60K Salary Job Expectations: Position Type: Experienced - Lead...-BPO) About the Job: We are looking for an experienced and detail-oriented Collections Team Lead to join our client...
in a supervisory/team-lead capacity. Solid understanding of end-user support, hardware troubleshooting, OS (Windows /Mac), MS Office... Responsibilities Act as the primary escalation point for L1 technical issues before forwarding to L2/L3 support. Ensure prompt response...
What success looks like in this role: Lead and manage the Service Desk team to deliver exceptional technical support... to end-users. Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests...
years experience as a Team Lead, Client/Technical Support Team Lead in a BPO/same industry serving international client... direction, mentorship, and performance management to support team efficiency and professional development. The Team Lead...
at . The role offers a WFH setup, however, all team members are required to report onsite based on business needs (client... visits, company events, and kind of project needs that require onsite work). Oversees a team of Quality Assurance Auditors...
to effectively manage multiple projects in a dynamic environment. Strategic influencing skills to convince the cross-functional team... to execute. Strong technical and organizational skills in addition to excellent written and verbal communication skills...
. Experience leading a team of technical support professionals. Comprehensive knowledge of computer networks, integrations...'s Weekly Team Meetings Create, update and maintain Support documentation and procedures for assigned Genesys Cloud account...
presentations during counterpart visits as required by team lead/supervisor. Assists colleagues in answering general escalations..., which will be beneficial to the entire Business/ Organization. Assists the team lead in identifying team opportunities and challenges. Provide...
Month Pay & Benefits (negotiable) About the Role: Invisible Hand Inc. is building a specialized Support Team for the... modernization of the Philippine Government Electronic Procurement System (PhilGEPS). We are looking for a Lead Product Support who...
, and support processes. Preferred Skills : Ability to troubleshoot complex technical issues and identify root causes. Proactive.... Technical Expertise and Advisory : Advise the project functional team on existing configurations, tenant setup, and technical...
, and support processes. Preferred Skills : Ability to troubleshoot complex technical issues and identify root causes. Proactive.... Technical Expertise and Advisory : Advise the project functional team on existing configurations, tenant setup, and technical...
levels and KPIs Management of the support team Managing service improvement initiatives Acting as primary contact for the... for service delivery Work closely with the support personnel to ensure correct accesses are granted and the team complies with the...
and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support... with development teams, infrastructure partners, and internal / external clients to escalate and resolve technical support incidents...
to Support for Day 2 Readiness, including documentation and handoff validation. Lead operational readiness checkpoints for go... Prepare and lead Monthly/Quarterly Support Reviews and QBRs with executive-ready reporting. Deliver clear communications...
looking for a Technical Implementations Manager to lead and manage end-to-end technical projects overseeing API integration, certification... technical issues during testing, leveraging internal collaboration and support tools (Jira, Slack, Zendesk). Facilitate client...
is a people manager and a key member of the Operations Leadership Team, responsible for overseeing technical operations... Job Posting End Date: February 20, 2026 Shift: Job Description Summary: Reporting to: Vice President, Technical, Innovation...
health emergencies, including pandemic preparedness. Support is delivered across multiple technical areas, including Zoonotic... technical working groups to support national priorities and USG-funded GHS programming. KEY RESPONSIBILITIES : Technical...