and reinforce trust. Role Overview As an Associate Manager - CX Process Design, you will take charge of defining and improving... or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based...
, join us! JD: Key Responsibilities: Design process flows for 'manual' CX channels (ex: Agent desk): Analyze end-to-end customer... efficiency and performance. Design process flows for 'automated' CX channels (ex: Bot, IVR, Self serve etc.): Design flows...
and reinforce trust. Role Overview As an Associate Manager - CX Process Design, you will take charge of defining and improving... or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based...
, join us! Job Title: Associate Manager - CX Process Design (Consumer business) About PhonePe: PhonePe is India's leading digital.... You will lead a team of process design professionals and contribute to the strategic direction of the CX function. Key...
as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized..., Lending, & Wealth as well as new consumer tech businesses - Pincode and Indus Appstore. At PhonePe, we take extra care...