until filled General Description and Classification Standards The Workforce Management Manager position will be responsible... for leading the Workforce Management team in real time monitoring of service levels and site performance during the day to ensure...
until filled General Description and Classification Standards The ATL311 Call Center Training and Quality Assurance Specialist... service standards, and adherence to ATL311 policies and procedures. The Specialist is committed to improving the customer...
, compliance, and workforce development. The Supervisor partners closely with leadership, operations, and performance management... open until filled General Description and Classification Standards The ATL311 Call Center Supervisor is responsible...