Individual Call Center (ICC), a unit within the Taxpayer Services Division (TSD). The Project Manager will assist to: * Develop... within a call center or financial/tax services environment. Required: Experience with call center software, CRM systems (e.g...
, preparing required reports, and monitoring and evaluating the program activities to ensure the delivery of quality services... required to work with the public and various agencies. Strong technology skills, including the ability to coordinate and conduct...