Description We are seeking an Assistant Training and Quality Expert to join our team in Kuala Lumpur. This role... is ideal for individuals with 3-4 years of experience in training and quality assurance, who are passionate about enhancing...
and measure Contact Center quality index monthly with the aim to identify gaps in either processes or soft skills for improvement... as well as plan and deliver the full training program (including product, soft skills, and on-the-job training) for new hires...