balancing report, stamping duty report etc. Ensure the Service Centre is always well-maintained and orderly To attend tasks... bachelor's degree in insurance or any other related fields 1-2 years in financial or service-related industry, Customer Service...
a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service, driving high CSAT... for customers and agents. Continuously assess customer and agent service processes to identify enhancements in efficiency...
from you. About the Role Lead a next-generation Customer Centre in partnership with Distribution to deliver seamless end-to-end service... to Customer Centre, providing insights that support KPI/OKR tracking and enable intelligent decision-making and strategic planning...
- Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management. Customer - Plan and organize... accountabilities for a Customer Service Representative (CSR): Average Handling Time (AHT) Attendance Punctuality Customer Satisfaction...
/supply meetings. Designs cost-effective supply chain solutions for the regions, partnering with Customer Service... with a Customer First mindset, ensuring that planning decisions are aligned with customer expectations and service commitments...
achieves Service Level Agreements (SLA) and maintain cost effective management. Customer – Plan and organize Contact Center... on. As listed below are the key accountabilities for a Customer Service Representative (CSR): Average Handling Time (AHT...