and development plans to agents and team leaders based on QA insights Lead regular calibration sessions to ensure consistent scoring.... Minimum of 3 years QA experience in a healthcare or BPO call center setting; 1+ year in a lead/supervisory role preferred...
of Nursing, Healthcare and Allied Medical Profession an advantage Work Experience Should have QA experience in Claims... understanding of QA metrics and KPIs Skills: US Healthcare,QA,HIPAA,Windows OS & Microsoft Office applications About Company...