Associate Manager - Customer Service Quality & Training Key responsibilities ● Quality Monitoring: Listen... for inbound agents: Assisting the inbound operations complex escalation & customer disputes. ● Training & Curriculum Design...
Associate Manager - Customer Service Quality & Training Key responsibilities ● Quality Monitoring: Listen... for inbound agents: Assisting the inbound operations complex escalation & customer disputes. ● Training & Curriculum Design...
and expectations. Quality Support for inbound agents: Assisting the inbound operations complex escalation & customer disputes. Training... quality metrics and driving training initiatives. Industry knowledge: Experience in regulated industries (financial services...
. ▪ Uses effective selling and customer service techniques to identify customer needs and drive sales results Anticipate... is recognized as the global benchmark for quality and integrity. With more than 96,400 employees, SGS operates a network of over...
. ▪ Uses effective selling and customer service techniques to identify customer needs and drive sales results Anticipate... is recognized as the global benchmark for quality and integrity. With more than 96,400 employees, SGS operates a network of over...
Job Title Associate Manager - HOS Customer Care Management Level 1 Purpose of the role Amadeus is committed.... The Associate Manager role is directly responsible for the management and performance of the team members within the...
Manager -Customer Experience/Quality. We are a group of driven and hard-working individuals. If you are looking to build... with you! Job Description Role Overview: The Associate Manager -Customer Experience is responsible to complete the Customer Experience (CX...
Manager -Customer Experience/Quality. We are a group of driven and hard-working individuals. If you are looking to build..., or related field Minimum of 3-5 years of experience in quality assurance, preferably in a call center or customer service...
Sutherland is seeking a leadership-oriented and self-motivated person to join us as Associate Manager -Customer...: The Associate Manager -Customer Experience is responsible to complete the Customer Experience (CX) observations...
, quality, and customer-service standards. Performance Management: Manage the overall performance and relationship with the BPO... monitoring and standard monitoring process to ensure high-quality service across all customer care operations teams, including...
About This Role Wells Fargo is seeking a Operations Associate Manager In This Role, You Will Supervise a team... related tasks, identifying problems, improving service levels and develop metric to measure growth and performance Ensure...
Job Title: Advanced Associate, Customer Success Job Description: The Advanced Associate, Customer Success is a cross... customer and internal queries. The role focuses on maintaining high standards of customer service, meeting service level...
Job Category: Go To Market Job Description: Job Title: Advanced Associate, Customer Success Assessment... & Qualifications Job Description: The Advanced Associate, Customer Success Assessment & Qualifications is a cross-functional role...
number of consults, developing training & support documentation, quality assurance and productivity improvement). Work on internal..., and proficiency writing SQL queries Strong customer service skills, including the ability to make decisions based on the...
for technical, customer service, and sales accounts Evaluate the performance of Associate Trainers using tools... available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager Accountable...
all leads as early as possible and for improving engagement rate. Responsible for high quality conversion that organically... extends to 2nd deposit and quality trading. Handle Client complaints in accordance with established internal policies...
scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well... as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training Manager and Assistant Manager...
similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the... customer experience as well as the overall success of the team. During a Typical Day, You'll Assists the Quality/Training...
similarities between associate scripts. You'll report to the Quality Assurance Manager. You’ll contribute to the success of the... customer experience as well as the overall success of the team. During a Typical Day, You’ll · Assists the Quality/Training...
of account manager/client Deliver strong customer service by responding swiftly and managing inquiries, concerns and requests... Philippines. Core Duties: The Select Account Associate Manager supports the Account Manager (AM) in all aspects of desk...