: The RTA Lead is responsible for leading the Real-Time Management team within the WFM function, ensuring effective... such as Service Level, Average Handle Time (AHT), Adherence, Occupancy, and other SLA-related goals in real time. The RTA Lead acts...
relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description: Associate Manager... of experience as an RTA manager on paper in a voice-based account is necessary. 2 years of work experience managing RTA teams...