Position: Real Time Analyst Responsibilities: Oversee agent schedules and shift activities in real-time to effectively manage ongoing changes, agent adherence, and absenteeism. Continuously update and adapt skilling strategies through...
Position: Real Time Analyst Responsibilities: Oversee agent schedules and shift activities in real-time to effectively manage ongoing changes, agent adherence, and absenteeism. Continuously update and adapt skilling strategies through...
Determines queue personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance. Forecasts daily contact and technician availability. Monitors incoming queues and ensures ...
Determines queue personnel needs during times of heavy call volume. Provides schedules for contact centers to ensure maximum performance. Forecasts daily contact and technician availability. Monitors incoming queues and ensures ...