Key Responsibilities Understand the stakeholders' needs and requirements to develop an effective quality control... and implementation of Quality guidelines. Devise and review specifications and processes. Supervise FTEs and ensure their compliance...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify..., and content moderation for clients across various industries. These include digital advertising and social media, e-commerce...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify..., and content moderation for clients across various industries. These include digital advertising and social media, e-commerce...
for review with Internal Stakeholders and/or clients Collaborates with call quality team members and QA Manager to identify..., and content moderation for clients across various industries. These include digital advertising and social media, e-commerce...
analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation... on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives...
and performance is as consistent as possible across markets within the same program. Ascertains that the quality assurance team... (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These...