Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to ...
Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to ...
Responsibilities: Support the accomplishment of all contracted service level targets/agreements. Manage monthly and ad-hoc agent coaching and feedback. Assist in daily, weekly, and monthly quality assurance activities. Provides day to ...
(WFM) Job Type: Full-Time (B&M) Shift: 24x7 Rotational Shifts (Supporting Global BPO Operations) About the Company... Workforce Management team in a BPO environment, responsible for real-time monitoring and management of staffing levels, queue...