Job Title: CX Support Manager Role Overview The CX Support Manager leads customer experience support operations... and manage CX support teams to deliver high-quality customer service across all channels Define and oversee CX support...
-to-end projects or multiple business processes within CEG (global coverage) by collaborating closely with Customer Support... operational support to our customers and partners across the globe. CEG is one of the biggest teams in Agoda, consisting...
quality, productivity, cost efficiency, and employee/agent engagement. Ensure CEG readiness to support Agoda's new business... and low-code/automation tools, ensuring solutions are robust, scalable, and aligned with business goals and CX standards...
as sustainable business practices. Hence, we seek talented individuals driven to excel and innovate, working together to achieve... by providing consulting services for Japanese companies in Southeast Asia for the past 10 years, and recently there has been...