a Business Analyst to support the design and implementation of a Real-Time Agent Assist capability within a major banking contact...Business Analyst - Real-Time Agent Assist Location: Toronto (Hybrid, 4 days in office) | Practice Area: Business...
and will function primarily as a Senior Business Analyst (BA) on various initiatives across the Settlements and Clearing Services... sizes and scopes being SCS’s primary project contact, while providing business analysis expertise to enable...
client calls per year. As a Senior Infrastructure Support Analyst in the Contact Centre Technology - Client Engagement... works (Telecom, SBC, Genesys) in Contact Centre environment individually and as a whole What’s in it for you? We thrive...
Member Connect Contact Centre, and, of course, in-branch-DUCA is accessible 24/7 A community philosophy of “profits... audits. The Analyst acts as a second line of defense for DUCA by reviewing retail, commercial, and small business lending...
Member Connect Contact Centre, and, of course, in-branch—DUCA is accessible 24/7 A community philosophy of “profits... audits. The Analyst acts as a second line of defense for DUCA by reviewing retail, commercial, and small business lending...
documented and well communicated Be a constant learner and constant teacher Help to evolve this contact centre... with other departments to ensure strong two-way communications and that the Contact Centre gets the appropriate information to effectively...
, and collaborating with technology and business stakeholders, you will effectively help drive compliance in support of risk... effective implementation of assigned deliverables while following best practices Be a single point of contact for technology...
also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel... priorities in a fast-paced environment. You will serve as a key point of contact between the SVP and internal and external...