Responsibilities The experienced CCaaS Architect will understand the current business requirements among all agencies.... Will work with the PM, Lead Architect, Solution Delivery and Support teams on the CCaaS transition. This resource must have the...
Program Architect – Amazon Connect (CCaaS) Location: Dallas – On Site (downtown 3 days/week) Engagement Type: 18...+ month Contract We are seeking a Program Architect to provide architectural leadership for a large-scale Amazon Connect...
Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of ...
Amazon CCaaS Architecture Dallas,TX-Onsite Onsite F2F interview. Experience, Qualifications, & Skill Requirements... applications and solutions · Minimum 3 years of experience as a Lead Architect in complex projects · Minimum 5 years...
CCaaS Connect" implementation strategic program. The successful candidate will ensure alignment of solution design, delivery... following responsibilities directly or through others: Subject Matter Expert: Serve as a Subject Matter Expert on "Amazon CCaaS...
, Operations, and Technology teams to define winning CX strategies across contact center operations, CCaaS platforms, AI-led... solution design across voice and digital contact centers, covering people, process, technology, and analytics. Architect...
, and the workforce Recruiting for this role ends on May 31, 2026. Work You'll Do An Amazon Connect Technical Architect... as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow...
best practices and industry trends to architect and design CCaaS solutions Maintain deep awareness of the Microsoft product roadmap...JourneyTeam is seeking a Principal Solution Architect specializing in Dynamics 365 Contact Center, knowledge...
We are seeking an experienced Genesys CCaaS Solutions Architect to support, design, and optimize a cloud contact center... Cloud voice services, including inbound and outbound call flows Architect, build and maintain call flows, routing...
of customer experience together. Job Summary We are looking for a hands-on AI Solutions Architect with deep expertise in CCaaS... and architect AI-powered contact center solutions, integrating technologies such as Conversational AI, Agent Assist, Co-Pilot...
: As Network Architect SME, you will provide leadership and support across multiple large-scale ongoing remediation, retrofit... as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms. * Create and author...
: As Network Architect SME, you will provide leadership and support across multiple large-scale ongoing remediation, retrofit... as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms. * Create and author...
Job Title: Program Architect –AWS CCaaS (Amazon Connect) Employment Type: Contract Reports To: Director, Application... Architecture & Reliability Role Summary This role provides architectural leadership for a large-scale Amazon Connect (AWS CCaaS...
Experience & Contact Center Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement. Deploy...Job Description: Modern Workplace Solutions Architect Overview We are seeking a Modern Workplace Solutions...
Presales Solution Architect to join our team as a specialized cloud-native expert. This role represents a strategic expansion...-Pollinate Expertise: Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google...
Lead IT Telecom Architect will design, build, and optimize complex Telecommunications and Contact Center architecture... appropriate hardware, software (VoIP, UCaaS, CCaaS), and cloud services. Implementation Oversight: Guide and supervise the...
's move into full-service CCaaS, where you will help architect and integrate scalable, omnichannel contact center solutions... Architect Expert Certifications from CCaaS vendors such as NICE, Nuance, Genesys, or Five9 (optional but valuable...
platforms, Marketing Transformations, and/or CCaas solutions Familiarity with modern observability, security architecture...
as a Service (UCaaS), Contact Center as a Service (CCaaS), and Software as a Service (SaaS) platforms. Create and author...
, you will report directly to and work closely with the Chief Architect and the Vice President, Chief Administrative and Technology.../OneDrive, IMAC platform, ITSM platforms, EMR platforms, SaaS and CCaaS principles. Industry certifications such as CompTIA...