Job Summary We are seeking a motivated Customer Service Team Lead to oversee daily operations for our Australian... Telco client. The successful candidate will manage a team handling customer service and billing workflows, ensuring high...
. You will lead the Team Leads (T1T3), standardize and improve operational processes, and ensure that SLAs, CSAT, and quality targets... and implement strategies to improve service delivery and client satisfaction. Team Management Lead, mentor, and motivate the...