of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team... systems or areas which may affect the business process. Analyze/understand all data and information required for new business...
customer needs across the end-to-end journey using data and insights to elevate CX standards. Ensures effective evaluation...The CX Quality Lead sets and upholds Customer Experience (CX) standards across AP DU, ensuring consistent, high-quality...
differently, challenge the norm and find your purpose. Main Activities and Responsibilities: Probe CX Compliance: Ensure... requirements and professional development opportunities. Comply with Probe’s privacy, data protection and information security...
uplift VONB, KPIs, CX etc. Assists in the execution of insurance operations strategy through the implementation of key... into structured, executable delivery roadmaps that integrate people, processes, systems, and data. · Develop detailed program...
and databases to access relevant product information and customer data. Continuously evaluate and refine chatbot performance metrics... expertise in using Google Dialgoflow CX, or similar LLM platforms. Deep understanding of Natural Language Processing (NLP...
's systems and databases to access relevant product information and customer data. Continuously evaluate and refine chatbot... chatbots or IVAs. Proven expertise in using Google Dialgoflow CX, or similar LLM platforms. Deep understanding of Natural...
of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team... systems or areas which may affect the business process. Analyze/understand all data and information required for new business...
differently, challenge the norm and find your purpose. Main Activities and Responsibilities: Probe CX Compliance: Ensure... requirements and professional development opportunities. Comply with Probe’s privacy, data protection and information security...
of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team... systems or areas which may affect the business process. Analyze/understand all data and information required for new business...
, accurate documentation, and alignment with internal standards and compliance protocols. Utilize quality performance data... for presentation to CX and Risk Leadership Teams. Design and deliver targeted coaching or refresher training sessions focused...
of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team... systems or areas which may affect the business process. Analyze/understand all data and information required for new business...
billings. - Liaise with Customers, CX team, sales and account managers to ensure all billing and account queries are addressed... initiatives. - Maintain data accuracy and contribute to system enhancements. Team Collaboration & Support - Work collaboratively...
by advising and equipping them to achieve their customer experience (CX) vision. As the Senior Customer Success Manager... engagement throughout their CX journey Understand customers’ business value drivers, success criteria, and KPIs to develop...
and security programs Maintain good team leadership by managing and developing key talents from CX&L as part of succession..., cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive...
tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data.... Prepare training decks and learning materials for onboarding, new product training, NPS, CX training and specific BA...
of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team... systems or areas which may affect the business process. Analyze/understand all data and information required for new business...
Activities and Responsibilities: Probe CX Compliance: Ensure a safe, healthy and sustainable workplace for all employees... with Probe’s privacy, data protection and information security policies when handling personal data and uphold high standards...
in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX... is one where resourcefulness, flexibility with data approaches and methodologies, tenacity, and collaboration across various organizational...
or Taguig) Reports to: Director of Talent Acquisition About Us Crescendo represents peak CX performance in the... AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering...
of high-level and detailed level requirements, specifications, diagrams, as well as data and process models to project team... systems or areas which may affect the business process. Analyze/understand all data and information required for new business...