keen to join, we're looking for a Genesys Solutions Analyst (Permanent Work from home) to join our team in Manila.... As a Genesys Solutions Analyst, you will help manage and improve telephony systems, making sure they run smoothly and efficiently...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
of telephony systems (Avaya, Genesys, etc.) as well as ticketing CRMs (zendesk, bliss, etc.) desirable but not exclusive. Knowledge...
administration, including dial plan development and troubleshooting. Experience with dialer platforms e.g., Five9, Genesys is highly...
administration, including dial plan development and troubleshooting. Experience with dialer platforms e.g., Five9, Genesys is highly...
but not exclusive. Knowledge of telephony systems (Avaya, Genesys, etc.) as well as ticketing CRMs (zendesk, bliss, etc.) desirable...
Bot Framework/Dynamics 365, Genesys, or similar). Familiarity with cloud platforms (AWS or Azure) for hosting chatbot...
applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM). Previous experience with ACD reporting and administration...
Specialist or similar CS role. Experience using Salesforce, Genesys, Xero software is ideal. Sales experience...
platforms e.g., Five9, Genesys is highly desirable. Strong troubleshooting and problem-solving skills. Excellent communication...
of education and work experience Required Experience Genesys Cloud Administration at least 1 year Preferred Competencies...