and distribute Contact Center reporting. Modify, revise, and update scorecards, dashboards, and other reports Responsible for data... reporting. Analyzes data to ensure integrity and structures data to help support or provide business recommendations...
, data handling, presentation, stakeholder communication, and technology understanding. As one of the senior account and team... business, revenue and profitability. Lead, support and grow CX in the Philippines business by taking care of existing clients...
methodology, they uncover gaps in the customer experience (CX). They work with the customer to co-create solutions to bridge the... CX gaps. They bring a unique perspective in matching Genesys solutions to customer requirements. They can address the...
. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer...8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations...
. Workload Management: Monitor workload, identify risks, and report to the Head of Customs. Data Analysis & Reporting: Analyze... and present data reports to various stakeholders. Operational Manual Review: Review and update operating manuals regularly...
actionable recommendations to improve performance and CX Email & SMS Marketing (Klaviyo): Manage and grow revenue through... (email and SMS) Confident with GA, analytics tools, heatmaps, and data interpretation Strong eye for detail and UX...
health, AOV, conversion rates, and bounce rates Make actionable recommendations to improve performance and CX... Deep experience with Shopify and Klaviyo (email and SMS) Confident with GA, analytics tools, heatmaps, and data...
warehouse. Very good exposure on different data extraction mechanism from Oracle Fusion ERP,HCM,SCM Oracle CX etc. Have good... We're looking for Senior Consultant with expertise in Fusion Data Intelligence (FDI) to join the EA group of our consulting...
. Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX... prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the...
operational issues. Familiarity with ERP systems and data analytics platforms, preferably Workday Financials Excellent written... platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...
, Customer Experience (CX), and Agile practices. While the OPEX Manager is not responsible for executing AI or automation... with the Risk RPA Team for evaluation and execution. The role is also instrumental in fostering a culture of discipline, data...
Job Title: Genesys Solution Architect Job Description Overview The Genesys Architect - Cloud CX is responsible... for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients...