We are looking for our new CX Data Analyst to join ECSA CX Continuous Improvement team. Main responsibilities Support the definition..., and maintain dashboards and data visualizations to provide actionable insights to CX leadership. Develop automations and digital...
. As a CX Ops Analyst, you will focus on improving and implementing operational processes, driving efficiency, and leveraging..., requiring a problem-solving mindset, strong analytical and organizational skills, and a passion for continuous improvement...
experience for users. As a CX Ops Sr. Analyst, you will be responsible for improving and implementing operational processes... improvement. You will work closely with internal teams, including Product, Engineering, Data, and Service Delivery, to ensure...
through intelligent channel strategies and continuous improvement; b) ensuring the best possible experience for users... and cross-functional teams to streamline workflows and boost efficiency. Continuous Improvement: Analyze current operations...
required 3-4 years of experience in Workforce Management and/or Continuous Improvement Advanced English level Excellent...-Hybrid Team Overview: We are the Workforece Management team, a global supporting area of the Customer Experince (CX...