and opportunities. The CX Episode Champion work with the CX Project Delivery team as well as other teams outside CXM... Star Experience for each Customer Lifecycle Episode and its alignment on the Total Cx. Effective project, change management...
is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring... a seamless, frictionless, and satisfying customer experience. Reporting to the Episode Experience Lead, this role is hands...
is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring... a seamless, frictionless, and satisfying customer experience. Reporting to the Episode Experience Lead, this role is hands...