We are hiring a CX Process & Quality Manager to our CX Enablement team in São Paulo! Our mission is to continually elevate the... and business launches. Strategic Process Improvement: Responsible for CX processes and knowledge base maintenance...
We are hiring a Process Specialist - Fraud & CX Prevention to our CX Processes and Quality team in São Paulo! Our mission... Documentation: Develop and maintain process documentation and instructions for CX Prevention agents and Risks teams. Analyze...
closely with support teams such as Process Management and Quality Assurance as well as with Operations Frontline in order... creation and administration Maintaining, updating and enhancing the onboarding training to new hire in CX Managing...
We are looking for our new CX Data Analyst to join ECSA CX Continuous Improvement team. Main responsibilities Support the definition... and monitoring of local CX KPIs by developing tools that track performance and correlate with Customer Satisfaction. Design, build...
-Hybrid Team Overview: We are the Workforece Management team, a global supporting area of the Customer Experince (CX... that will be responsible for the HC planning process and resource allocation for our contact center agents. Will assist in the data reporting...
course to create solutions that deliver even better results. #LI-Hybrid Team Overview: This position is part of our CX.... Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable...
! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data... is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working...
! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data... is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working...
Science, Process Automation, or a related field. 2–3 years of experience in CX operations, process improvement, or product... course to create solutions that deliver even better results. #LI-Hybrid Team Overview: The CX Operations team plays...
and strategic CX & AI Enablement Manager to join our CX Quality Assurance team. This role will serve as a central pillar in defining... lever. Lead end-to-end project management for global QA initiatives, including process standardization, tool implementation...
course to create solutions that deliver even better results. #LI-Hybrid Team Overview: The Process Specialist..., Engineers and front-line team. The ideal candidate combines strong business process knowledge, IT skills with business acumen...
impact our CX operations. We are looking for a leader capable of managing and developing their team, with strong skills... in project management, process mapping, and implementing governance structures, passionate about organization, efficiency, people...
-Hybrid Team Overview: Our international Customer Experience (CX IBG) is key to delivering a great journey to all customers... to our clients all over the world. The CX Governance Senior Manager works with CX Senior Leadership to align the CX Global Strategy...
course to create solutions that deliver even better results. #LI-Hybrid Team Overview: As a CX & Relationship Sr Specialist... tracking by combining data analysis, process optimization, and strategic insight to enhance how we deliver support...
and strategic CX & Relationship Director to join our CX Service Operations team. This role will lead the Quality Assurance (QA...-impact channels such as social media and ombudsman channels. The CX & Relationship Director will drive performance in the...
. Analyzing operational data and customer feedback to provide actionable insights that inform new projects or process redesigns... in process and project management. Role Qualifications: Advanced in English, with excellent verbal and written communication...
Responsibilities: Deliver and facilitate training sessions (virtual and in-person) to support onboarding, process refreshers... and business needs. Act as a subject matter expert in process knowledge to enable cross-functional team effectiveness...
and will drive process improvement to gain efficiency and foster collaboration. The Sales Account Managers strategic digital... process for medium to large accounts, and develop strategic relationships with key points of contact. Dive deep and develop...
, agent productivity) to uncover trends and opportunities. Partner with Operations, Product, and CX teams to translate call... data into process and product recommendations. Develop dashboards and KPI frameworks to drive decisions around call...
—bridging Product, BA, Engineering, CX, and external partners. Role Responsibilities: Owning process excellence: Map..., Business, or similar. 5+ years in Process Excellence/Program Management/Operations (marketplace or fintech...