Job Summary The Customer Experience and Project Officer is responsible for supporting RCBC Wealth Management Group... practices across the organization. The role plays a key part in executing CX transformation projects, managing the Net Promoter...
design, distribution, and analysis of research surveys, ensuring they meet project objectives and timeline. Continuously.... Monitors the quality and accuracy of data collected, ensuring it meets the required standards. Tracks project progress...
. Maintain a structured approach to capturing, organizing, and analyzing customer feedback. CX Data Analytics & Insight... Generation Analyze customer experience data to create actionable dashboards and reports. Connect CX performance to key business...
- Partnerships Support Officer We're seeking a Partnerships Support Officer to support our VP of Partnerships and BD leads. You'll... (Finance, Tech, CX, Execution) Support affiliates and ambassadors with onboarding and promotional assets Requirements 3-5 years...
. 4. CX Data Analytics & Insight Generation Analyze customer experience data to create actionable dashboards and reports.... Connect CX performance to key business outcomes such as win rate, contract renewal probability, and overall retention...
Role Overview The Operational Automations Officer designs, deploys, and manages AI + automation frameworks across the..., and maintain workflows across all business units (Tech, HR, CX, Sales, Marketing, Finance). Build scalable, set-and-forget...